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FAQs, troubleshooting guides, and platform tips to streamline your hiring process.

Can’t find your answer? Email us at support@nerahr.com

1. Introduction

nerahr platform is designed to simplify the recruitment process for candidates, recruiters, and administrators. It provides three user roles:

Candidates: Apply for jobs, track application status, and communicate with recruiters.

Employees: Manage job openings, review applications, and assign tasks.

Admins (Superagents): Configure platform settings, manage users, and oversee compliance.

2. Public Facing

Purpose: Displays all active job openings available for candidates to apply.
Steps to View Jobs:

  1. Open the nerahr platform in your browser.
  2. The home page will show a list of jobs labeled as “Published” and “Not Placed”.
  3. Click any job title to view details.

Note: Jobs marked as “Draft” or “Archived” are not visible here.

Process for Applying to a Job:

  1. Click a job title on the home page.
  2. Review the job description, requirements, and client/organization details.
  3. Click “Apply Now”.
    • If logged in: Proceed to the application form.
    • If not logged in:
      • Choose “Sign Up” to create an account (see Section 2.3).
      • Choose “Log In” if you already have an account.

Steps to Create a Candidate Account:

  1. Click “Sign Up” on the job details page.
  2. Fill in the following fields:
    • Nationality (dropdown menu).
    • Phone Number (must be valid and unique).
    • Email Address (must be unique).
  3. Click “Submit”.
  4. Check your email for a confirmation link (valid for 24 hours).
    • If the link expires, you must restart the sign-up process.
  5. After confirming your email, log in with your credentials.
  6. Complete Your Profile:
    • Mandatory fields: Gender and Nationality.
    • Optional fields: Address, certifications, skills.
  7. Click “Save” to finish registration.

Note: You cannot apply for jobs until your profile is complete.

3. Candidate

Functionality:

  • Identical to the home page but accessible after logging in.
  • Lists all published, active jobs.
  • Use the search bar to filter jobs by title, location, or keyword.

4-Step Application Process:

  1. Select Job Type:
    • Choose from predefined types (e.g., Full-Time, Contract, Remote).
    • Options are configured by admins.
  2. Personal Information:
    • Fields auto-populate from your profile.
    • Edit details if needed (e.g., update your phone number).
  3. Document Upload:
    • Upload required files (CV, certifications, etc.).
    • Supported formats: PDF, Word (.docx), images (.png, .jpg).
    • Maximum file size: 5MB per document.
  4. Review & Submit:
    • Verify all information.
    • Click “Back” to edit any section.
    • Click “Submit” to finalize the application.

Post-Submission:

  • Recruiters will review your application.
  • You will receive email/SMS notifications at each stage (e.g., “Under Review,” “Interview Scheduled”).

Accessing Your Applications:

  1. Log in to your nerahr account.
  2. Click “My Applications” in the top menu.

Interface Details:

  • Each application displays:
    • Job Title and client name.
    • Status Progress Bar (e.g., 50% complete).
    • Unread Messages Counter (red badge).
    • Missing Documents Counter (red badge).
  • Click “View Application” to see details.

Sections Explained:

  1. Application Status:
    • Current stage (e.g., “Screening,” “Hired”).
    • Updated by recruiters in real time.
  2. Required Documents:
    • Each document card shows:
      • Document name (e.g., “CV,” “Passport Copy”).
      • Status: “Required,” “Submitted,” “Approved,” or “Rejected”.
    • To upload:
      • Click “Upload File”.
      • Select the file from your device.
    • To view uploaded files:
      • Click “View Files” to download individually or as a ZIP.
  3. Messaging:
    • Send messages to recruiters about the application.
    • Use the “Regarding the Document” dropdown to organize conversations.
    • Example: Select “Passport Copy” to ask a question about this file.

Submitting a Complaint:

  1. Click the “Submit Complaint” button (top-right corner).
  2. Describe the issue (e.g., “Document rejected without reason”).
  3. Click “Send”.

Steps to Contact Support:

  1. Log in to your account.
  2. Click “Contact” in the top menu.
  3. Fill in the form:
    • Name (auto-filled from your profile).
    • Email (auto-filled).
    • Subject (e.g., “Application Issue”).
    • Message (describe your query).
  4. Click “Send”.

Note: Preloaded FAQs (e.g., “How do I reset my password?”) appear below the form.

GDPR-Compliant Process:

  1. Click your profile initials (top-right corner).
  2. Select “Request Account Deactivation”.
  3. Confirm the action.
    • Result:
      • Your personal data (e.g., name, email) is encrypted.
      • Non-personal data (e.g., application count) is retained for platform analytics.
  4. Wait for admin approval (1-3 business days).
    • Once approved, you cannot log in again.

Steps to Update Your Profile:

  1. Click your profile initials (top-right corner).
  2. Select “Edit Profile”.
  3. Modify fields:
    • Mandatory: Gender, nationality.
    • Optional: Address, phone number, certifications.
  4. Click “Save” to apply changes.

Note: Profile updates affect future applications only.

4. Admin/Employee

Accessing the Dashboard:

  1. Log in as an admin or employee.
  2. The dashboard appears by default.

Key Metrics:

  • Placements: Number of candidates hired.
  • Contractors’ Book: Candidates on contract roles.
  • Candidates: Total registered users.
  • Job Openings: Active/published jobs.
  • Applications: Total submissions.

Filtering Data:

  1. Use the dropdown menu (top-right) to select a timeframe:
    • This Week
    • This Month
    • This Year

Task Status Pie Chart:

  • Hover over slices to see counts for each status (e.g., “Pending: 15 tasks”).

Creating a Client:

  1. Go to “Clients” in the left menu.
  2. Click “+ New Client” (top-right).
  3. Fill in fields:
    • Mandatory: Name, email, expertise, industry.
    • Optional: Locations, HR contacts, hiring managers.
      • Click “+ New” to add multiple entries.
  4. Click “Save”.

Editing a Client:

  1. Select a client from the list.
  2. Click “Edit” (pencil icon).
  3. Modify details and click “Save”.

Searching for Candidates:

  1. Go to “Candidates” in the left menu.
  2. Use “Advanced Search” to filter by:
    • Name, email, gender, nationality.
    • Job category, status (e.g., “Placed,” “Active”).
  3. Click “Apply Filters”.

Creating a Candidate Manually:

  1. Click “+ New Candidate” (top-right).
  2. Fill in profile details.
  3. Assign to a job (optional).
  4. Click “Save”.
    • Result: A task is auto-generated in the Candidate’s Pipeline.